This refund and
cancellation policy outlines how you can cancel or seek a refund for a product
/ service that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is
made 3 days of placing the order.
However, cancellation requests may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the Platform and they have
initiated the process of shipping them, or the product is out for delivery. In
such an event, you may choose to reject the product at the doorstep.
2. THE CLOUD WRAP does not accept cancellation requests for perishable items like flowers,
eatables, etc. However, the refund / replacement can be made if the user
establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items,
please report to our customer service team. The request would be entertained
once the seller/ merchant listed on the Platform, has checked and determined
the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product
received is not as shown on the site or as per your expectations, you must
bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
4. In case of complaints regarding the products that come
with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds
approved by THE CLOUD WRAP, it will
take 7 days for the refund to be
processed to you.
