Introduction
This Privacy Policy describes how THE CLOUD WRAP and its affiliates (collectively "THE CLOUD WRAP, we, our, us")
collect, use, share, protect or otherwise process your information/ personal
data through our website https://www.cloudwrap.com/ (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform
without registering with us.We do not offer any product/service under this
Platform outside India and your personal data will primarily be stored and
processed in India. By visiting this Platform, providing your information or
availing any product/service offered on the Platform, you expressly agree to be
bound by the terms and conditions of this Privacy Policy, the Terms of Use and
the applicable service/product terms and conditions, and agree to be governed
by the laws of India including but not limited to the laws applicable to data
protection and privacy. If you do not agree please do not use or access our
Platform.
Collection-We
collect your personal data when you use our Platform, services or otherwise
interact with us during the course of our relationship.and related information
provided from time to time. Some of the information that we may collect
includes but is not limited to personal data / information provided to us
during sign-up/registering or using our Platform such as name, date of birth,
address, telephone/mobile number, email IDand/or any such information shared as
proof of identity or address. Some of the sensitive personal data may be
collected with your consent, such as your bank account or credit or debit card
or other payment instrument information or biometric information such as your
facial features or physiological information (in order to enable use of certain
features when opted for, available on the Platform) etc all of the above being
in accordance with applicable law(s) You always have the option to not provide
information, by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose
to provide on our Platform. This information is compiled and analysed on an
aggregated basis. We will also collect your information related to your
transactions on Platform and such third-party business partner platforms. When
such a third-party business partner collects your personal data directly from
you, you will be governed by their privacy policies. We shall not be
responsible for the third-party business partner’s privacy practices or the
content of their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an email, a call
from a person/association claiming to be THE
CLOUD WRAP seeking any personal data like debit/credit card PIN,
net-banking or mobile banking password, we request you to never provide such
information. If you have already revealed such information, report it
immediately to an appropriate law enforcement agency.
Usage- We use
personal data to provide the services you request. To the extent we use your
personal data to market to you, we will provide you the ability to opt-out of
such uses. We use your personal data to assist sellers and business partners in
handling and fulfilling orders; enhancing customer experience; to resolve
disputes; troubleshoot problems; inform you about online and offline offers,
products, services, and updates; customise your experience; detect and protect
us against error, fraud and other criminal activity; enforce our terms and
conditions; conduct marketing research, analysis and surveys; and as otherwise
described to you at the time of collection of information. You understand that
your access to these products/services may be affected in the event permission
is not provided to us.
Sharing- We may
share your personal data internally within our group entities, our other
corporate entities, and affiliates to provide you access to the services and
products offered by them. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out. We may disclose personal
data to third parties such as sellers, business partners, third party service
providers including logistics partners, prepaid payment instrument issuers,
third-party reward programs and other payment opted by you. These disclosure
may be required for us to provide you access to our services and products
offered to you, to comply with our legal obligations, to enforce our user
agreement, to facilitate our marketing and advertising activities, to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our services. We may disclose personal and sensitive personal data to
government agencies or other authorised law enforcement agencies if required to
do so by law or in the good faith belief that such disclosure is reasonably
necessary to respond to subpoenas, court orders, or other legal process. We may
disclose personal data to law enforcement offices, third party rights owners,
or others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms of Use or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
Security Precautions-
To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your
information is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it against
unauthorised access and offer the use of a secure server. However, the
transmission of information is not completely secure for reasons beyond our
control. By using the Platform, the users accept the security implications of
data transmission over the internet and the World Wide Web which cannot always
be guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
Data Deletion and
Retention- You have an option to delete your account by visiting your
profile and settings on our Platform , this action would result in you losing
all information related to your account. You may also write to us at the
contact information provided below to assist you with these requests. We may in
event of any pending grievance, claims, pending shipments or any other services
we may refuse or delay deletion of the account. Once the account is deleted,
you will lose access to the account. We retain your personal data information
for a period no longer than is required for the purpose for which it was
collected or as required under any applicable law. However, we may retain data
related to you if we believe it may be necessary to prevent fraud or future
abuse or for other legitimate purposes. We may continue to retain your data in
anonymised form for analytical and research purposes.
Your Rights- You
may access, rectify, and update your personal data directly through the
functionalities provided on the Platform.
Consent- By
visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information on the Platform in accordance with this Privacy Policy. If you
disclose to us any personal data relating to other people, you represent that
you have the authority to do so and permit us to use the information in
accordance with this Privacy Policy. You, while providing your personal data
over the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third
parties) to contact you through SMS, instant messaging apps, call and/or e-mail
for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the
Grievance Officer at the contact information provided below. Please mention
“Withdrawal of consent for processing personal data” in your subject line of
your communication. We may verify such requests before acting on our request.
However, please note that your withdrawal of consent will not be retrospective
and will be in accordance with the Terms of Use, this Privacy Policy, and
applicable laws. In the event you withdraw consent given to us under this
Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Changes to this
Privacy Policy- Please check our Privacy Policy periodically for changes.
We may update this Privacy Policy to reflect changes to our information
practices. We may alert / notify you about the significant changes to the
Privacy Policy, in the manner as may be required under applicable laws.
Grievance
Officer Insert Name of the Office: The Cloud Wrap
Designation:
Insert Name and Address of the Company:
Contact us: +91 8270247287
